At Belvoria Chocolates, we strive to provide the best quality products and customer service. However, we understand that sometimes issues may arise. Please read our return policy below to understand how returns and refunds are handled:

1. Eligibility for Return

  • We will only accept returns or issue refunds if there is a genuine issue with the product that is our fault (e.g., wrong product shipped, damaged during delivery, etc.).
  • We do not accept returns for chocolates that are not defective or damaged upon arrival. Due to the nature of our products, chocolates cannot be returned simply because of a change of mind, dislike of flavor, or if the product was consumed.

2. Return Process

  • If you believe the product you received is damaged or incorrect, you must notify us within 48 hours of receiving the order.
  • To initiate a return, please contact our customer service team at [Customer Service Email] with your order number, a detailed description of the issue, and any supporting proof (e.g., photographs of the product, packaging, or damage).
  • All return requests are subject to investigation, and we may request additional information to verify the issue.

3. Conditions for Return

  • The product must be unused and in the same condition as when you received it.
  • The product should be returned with all original packaging, including any boxes, seals, or promotional items that came with it.
  • The chocolates must not have been consumed or tampered with in any way.

4. Refunds

  • If your return request is approved, we will issue a refund or exchange depending on the nature of the issue.
  • Refunds will be processed through the same payment method you used for the original transaction, and you will be notified once your refund is processed.
  • Refunds will not include shipping or handling charges unless the return is due to an error on our part.

5. Unfair Returns

  • We reserve the right to refuse returns if the request is made outside the 48-hour window or if the complaint is deemed unfair (e.g., claiming damage that could not be reasonably caused during shipment, returning chocolates after consumption, or no proof of damage provided).
  • Products returned without proper documentation or without following the return process may not be accepted.

6. Non-returnable Items

  • Due to the perishable nature of chocolates, we do not accept returns for:
    • Opened, consumed, or partially consumed chocolates.
    • Products damaged by improper handling or storage after delivery.

7. Exchanges

  • If you received a damaged or incorrect item, we will be happy to exchange it for the correct product as soon as possible once the return has been approved.
  • You must send the product back to us before the exchange is shipped.

8. Shipping Costs for Returns

  • In cases where the return is due to our fault (e.g., wrong item, damaged goods), we will cover the return shipping cost.
  • If the return is for any other reason, the customer will be responsible for the return shipping fees.

9. Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days.

10. Final Decision

  • Belvoria Chocolates reserves the right to make the final decision regarding returns, refunds, and exchanges. Any requests for returns that do not meet our guidelines will be declined.

Contact Us:

For any inquiries or assistance with returns, please contact us at:

  • Email: [Your Customer Service Email]
  • Phone Number: [Your Customer Service Phone Number]
  • Address: [Your Return Address]

Thank you for shopping with Belvoria Chocolates! We appreciate your business and will do our best to resolve any issues promptly.